Cc:

Customer Connection [Cc:]

1) Inform Your Client [IYC]

We need to spend time to educate our client about the current project. Technology is not a top secret any longer. We are living in an open-source environment, so always unlock the so-called “Top Secret”.

2) Recognize Your Client [RYC]

Spend time to speak to your client on their area of interest. We could chat about soccer/cricket, travel, food, uniqueness of the place etc., anything that has crossroads with your interest. These connections will bring in faith.

3) Be Crystal Clear [BCc:]

Yes, all the Apps do have traffic jams. It’s not about clearing-up the traffic jams; it’s all about sorting out the issues at the initial level. Be so transparent to your client on the project concern and known threats.

4) Nod Your Head: “YES” [NYHY]

It’s tricky, still we need to adopt it. Willingness to agree the challenges and new R&D work could let you in superior books of your client. It’s not only a project delivery, but for our own knowledge too. Make sure it’s not happening very often and be clear to draw a line between extended work and exploited effort.

5) Nod Your Head: “NO” [NYHN]

We need to take the time to understand why our client is asking us to do this; let them know our reasons against it, and try to find any further solutions together. Client is GOD, but they are “Always not Right”. Help them to make balanced judgment (if needed). Don’t agree to the things, which could go awful. Better not to fight with fire [than] struggle with an alarming flag.

6) Gently Observe [GO]

Let it be phone call, mail or chat; Listen to your client patiently. Most of the time people find it difficult to communicate what they feel. They will be in search of words and trying hard to put the things on your table. So don't end with any ideas until the client feels that they are comfortable on what they wanted to communicate fully. Listening patiently might be tough, but it will bring in immense profit.

7) Boost-Up Belief [BUB]

Best way to increase your client’s faith is to keep-on focused on your deliverables. When we deliver what we say and when we say we will deliver it, we build our trustworthiness and enhance our rapport. The trust the client gives us increases, and will help us when we insist “this task will take two days” for instance, when they imagine it’s just a easy tweak and shouldn't take more than a couple of hours. The most significant thing is letting them know that we are part of the team; we are both on the identical boat, planning the same goals. Once your client recognizes that their failure are also your failures, and their success are your achievements as well and the other way around, then you’ll be a step further in expanding their trust.

8) Throw-Away Compliments [TAC]

Make sure you send occasional greetings to your clients. New Year, Christmas, B'day or any grand day to send greetings would be a pleasant way of being sociable.

9) Enjoy Your Effort [EYE]

Knowing the client relationship is part of your job. Your efforts are forever enjoyable.

10) Keep Distance [KD]

Always be clear on your roles and responsibilities. We need to be careful in keeping our distance so we can persist to provide valued advice and knowledge.