In software testing, a dispute, complaint or objection can arise in any situations. Here is a general approach to handle such events;
1. Understand the problem: Get all the details about the conflict, complaint or objection in software testing.
2. Talk to the concerned person/group: Have a conversation with the people involved to better understand their perspective and concern.
3. Investigate the issue: Look into the problem thoroughly. Review test plans, cases, and other relevant information to find out what went wrong.
4. Find a solution together: Collaborate with the stakeholder to come up with possible solutions or compromises that address their concern.
5. Review the testing process: Check if the testing was done according to the established standards and procedures. Look for any mistakes or deviations.
6. Involve higher authorities (if needed): If the issue can not be resolved through discussion, seek help from management or higher-level authorities or friends from your organization.
7. Learn & improve: Reflect on the situation and see if there are any lessons to be learned. Make essential improvements to prevent similar issues in the future.
Finally ProTesting is how you solve the problems and be a professional in your career...
Remember, adapt these steps as needed to fit the specific circumstances you're facing...
Remember, adapt these steps as needed to fit the specific circumstances you're facing...
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